Processing of your complaints and returns

Dear Customer,

we always strive to supply you with flawless goods. Unfortunately, complaints or returns of goods can never be completely ruled out.

1. Fill in the form
BEFORE you return the item to us, we kindly ask you to fill out the form below. Please indicate the reason for your return.

2. Return note
You will then receive a return slip from us with instructions on how to return the goods or have them ready for collection.

3. Pack the goods
Please pack the parts in their original packaging and label them with our item number.

4. Send the package back to us. / If necessary, we will arrange for collection.

After receipt of the goods, we will immediately initiate processing.

We ask for your understanding that we cannot accept returned goods without a return note.

We charge a handling fee or storage costs of up to 30% of the net value of the goods, but at least 10 euros, for returns for reasons for which the customer is responsible.

If you have any questions, please do not hesitate to contact our customer service directly:

E-mail: retoure@schmitter-hydraulik.de
Phone: +49 9732 8888 1323

We thank you for your understanding and look forward to a successful cooperation

Your team at Schmitter Hydraulik GmbH

Return / Complaint form

Please fill out the form (the blue fields are required) to register the return / complaint and then click on "Submit form":

Order number

Delivery note number

Customer number

Company

Contact person

Postcode, Location

Phone/E-mail

Reason for return:
1. Incorrect article ordered 2. Incorrect quantity ordered 3. Incorrect item delivered 4. Incorrect quantity delivered 5. Delivery too late 6. Double order / double delivery 7. Change of assortment 8. Customer cancellation 9. Product quality 10. Different catalogue description 11. Other reasons

Schmitter Item No.	Quantity	Reason	Additional information

I have read the GTC and consent to their validity.
I have read the data protection policy and accept its validity.