Shipping system

1. Shipping System

Webshop Orders

Orders placed through the webshop are prioritised. For shipments within Germany, the shipping fee is waived regardless of the order value. This applies to standard parcel shipments weighing up to 31.5 kg and measuring up to 2 metres in length.

Order Processing

In-stock items are usually dispatched on the same day the order is received. Please note our order cut-off times for same-day dispatch.*

For Shipments Within Germany

Standard Parcels: Order received by 16:00
12:00 Express: Order received by 14:30
Night Express: Order received by 17:15 (Fridays by 16:15); for large orders, please confirm by phone
Freight Shipments: Order received by 14:00

For Shipments Outside Germany

Standard Parcels: Order received by 16:00
Standard Parcels AT: Order received by 12:00
Standard Parcels FR: Order received by 14:00
12:00 Express: Order received by 14:30
Night Express AT, CH, GB, Benelux: Order received by 15:45; for large orders, please confirm by phone
Freight Shipments: Order received by 12:00

For international shipments, times depend on the destination country. A detailed overview of shipping methods, conditions, and delivery times can be found in our current Shipping and Delivery Terms.

* This applies to orders for trade goods, excluding hose assemblies and goods sold by the metre. For large orders, please confirm by phone.

2. Neutral Delivery Note

Would you like to use the "neutral shipping" option and have your logo appear on the delivery note? We offer the option to upload your logo, ensuring only your logo is displayed on the delivery note.

To have your logo and/or company name/slogan appear on the delivery note, please send your logo as a high-resolution JPG or PDF file to:

service@schmitter-hydraulik.de

Please also provide your customer number and indicate where you would like the logo placed (left/centre/right).

3. Shipment Tracking

The Status of Your Shipment – Always Up to Date.

After handing over your shipment to the logistics provider, our shipping system automatically sends an email with a tracking link and the delivery note attached as a PDF. This allows you to track the current status of your shipment at any time.

Benefits:

Transparency from order to delivery receipt
Detailed documentation of the shipment's progress
Advance details of shipment contents

This service is activated by default. If you do not wish to use it, please notify our sales team.

4. Returns

We strive to deliver flawless goods. Unfortunately, complaints or returns cannot always be avoided.

To ensure smooth processing, please follow these steps:

1. Fill Out the Form

Please complete the form BEFORE returning the shipment to us, noting the reason for the return.

You can find the form here: Return Form

2. Return Label

You will receive a return label from us with instructions for return shipping or collection.

3. Pack the Goods

Ensure items are packed in their original packaging and labelled with our article number.

4. Return the Package to Us

If applicable, we will arrange collection of the goods.

Once we receive the goods, processing will begin immediately. Returns without a return label cannot be accepted. For returns due to customer-related reasons, we charge a processing fee or storage costs of up to 30% of the net goods value, with a minimum charge of €10.

If you have any questions, please contact our customer service team directly:

Email: retoure@schmitter-hydraulik.de
Tel.: +49 9732 8888 1323

Your Schmitter Hydraulik GmbH Team

5. Invoice by Email

By opting for digital invoices, you not only save time but also help protect the environment by reducing paper usage!

Using our form, you can switch from paper invoices to email (PDF) and specify the recipient.

Complete the form and send it to your designated contact in the sales or external team.