Following we ask you to take note by any return:
BEFORE returning any item to us, please contact our customer service team on the following Number. +49 97328888 -1314 or 1323 or use our form “complaints and returns”. Please send it by e-mail to firstname.lastname@example.org or by fax to: +49 9732 8888 1000.
>> Form: Returns and complaints
Please note the reason for your return on the form. You will then receive a return slip from us, with a note about the return or provision for collection by us.
Please repack the item(s) in the original packaging and label them with our (Schmitter Hydraulik) item number.
After the receipt of the goods we will start with the processing of your case immediatly.
We ask for your understanding that returned goods without a returns slip can not be accepted or processed.For returns for reasons for which the customer is responsible, we charge a processing fee or storage costs of up to 30% of the net value of the goods, but at least 5, -Euro.